Fori Core Ltd.’s high-quality supported living

aims to promote a way of life for service users that permits them to enjoy their rights as individuals to the greatest possible extent. The following rights are fundamental to our agency’s work:

Privacy

Service users’ right to privacy involves being free from intrusion or unwelcome attention. We maximise privacy by ensuring:

  • Staff enter a service user’s property and rooms only with express consent.
  • Service users have the right not to be interrupted by staff when engaged in private activities.
  • Service users’ possessions are respected as private, with staff acting as guests.
  • Service users can make phone calls and have conversations without being overheard.
  • Records of services provided are accessible only to those with a legitimate need to know.

Dignity

Disabilities can undermine dignity, so we strive to preserve respect for the intrinsic value of those using our services by:

  • Assisting service users with personal tasks, such as dressing, bathing, and toileting, by care workers of their choice.
  • Providing necessary assistance with dressing and maintaining their clothes.
  • Helping with personal grooming needs, such as makeup, manicure, and hairdressing.
  • Minimising feelings of inadequacy and vulnerability arising from disability.
  • Treating service users with respect, addressing them as they prefer, and responding to cultural demands.

Independence

Independence means having opportunities to think, plan, act, and take sensible risks without continual reference to others. We maximise independence by:

  • Helping service users manage for themselves rather than becoming dependent on care workers.
  • Encouraging service users to take responsibility for their healthcare and medication.
  • Involving service users in planning their care and managing care records.
  • Working with carers, relatives, and friends to provide continuous service.
  • Creating a caring climate focusing on capacities rather than disabilities.

Security

In balancing independence with security, we provide a supportive environment by:

  • Ensuring help is tactfully available when needed for activities posing a substantial risk.
  • Creating a physical environment free from unnecessary dangers.
  • Conducting thorough risk assessments related to premises, equipment, and activities.
  • Advising service users on activities where their disability may pose risks.

Civil Rights

We help service users enjoy their civil rights by:

  • Providing necessary information and assistance for participation in elections.
  • Helping service users access public services, such as libraries, education, and transport.
  • Encouraging full use of health services according to their needs.
  • Ensuring easy access for service users and their representatives to provide feedback or complaints.
  • Supporting service users’ participation in community activities, including voluntary work, religious observance, and charitable giving.

Choice

We help service users exercise choice in all aspects of their lives by:

  • Avoiding compulsory timings for activities like getting up and going to bed.
  • Scheduling services according to user’s preferences regarding staff.
  • Respecting service users’ personal preferences and cultural diversity.
  • Encouraging informed choice in selecting organisations and individuals for assistance.

Fulfillment

We assist service users in realising personal aspirations and abilities by:

  • Helping them participate in a broad range of social and cultural activities.
  • Supporting participation in religious or spiritual practices and celebrating meaningful anniversaries.
  • Responding to special needs and wishes for those preparing for or nearing their end of life.
  • Facilitating participation in minority-interest events or activities.
  • Helping service users achieve unfulfilled tasks, wishes, or ambitions.

Diversity

We ensure our services are accessible and welcoming to people from diverse backgrounds by:

  • Communicating that diverse backgrounds enhance the community.
  • Respecting and providing for ethnic, cultural, and religious practices.
  • Outlawing discriminatory behaviour.
  • Accommodating individual differences without censure.
  • Helping service users celebrate important events, anniversaries, and festivals.

Safeguarding

At Fori Core Ltd., the safeguarding of our service users is our utmost priority. We are committed to complying with all legal requirements and best practices in safeguarding. We work closely with the local Safeguarding Adults Board and the Care Quality Commission to address any safety concerns and ensure the protection of our service users from any form of harm..